Self-Service
Your freight questions, answered.
Quick answers on the cargo we handle, the trailers and routes we use, cross-border documentation, cold chain, and what we need to prepare a quote across Zimbabwe and the wider Southern African region.
Questions by topic
57 answers across 9 topics. Open a topic to see every question in it.
General services
Who we work with and where we operate across Zimbabwe and the SADC region.5 questions
What solutions do you offer?
We provide practical logistics, transport, courier, and cargo movement support for companies, suppliers, importers, exporters, NGOs, government organisations, and project teams moving goods across Zimbabwe and the wider Southern African region. See our services.
Which sectors do you support?
We support Agriculture, Mining, Construction, Industrial Manufacturing, Chemicals & Fertilizers, Healthcare & Pharma, Cold Chain, Technology, Government & Public Sector, Retail & Fashion, Automotive, Telecommunications, Humanitarian & NGO, Renewable Energy, Tobacco, Forestry & Timber, and Beverages. Browse industries.
Do you only operate in Zimbabwe?
No. We support local movement within Zimbabwe and regional movement across Southern Africa, depending on cargo type, route, destination, documentation, and service requirements.
Do you support both small parcels and large freight?
Yes. We can support courier parcels, e-commerce orders, cartons, pallets, containers, bulk cargo, machinery, project cargo, refrigerated cargo, and oversized loads depending on the shipment requirements.
Do you work with companies and individuals?
Yes. We can support businesses, organisations, traders, suppliers, online sellers, NGOs, government institutions, contractors, and individuals depending on the cargo type and route.
Courier & e-commerce
Courier and online-store delivery support for parcels, samples, and commercial shipments.8 questions
Do you support courier services into Zimbabwe?
Yes. We can support courier deliveries into Zimbabwe for parcels, documents, samples, retail goods, electronics, fashion items, accessories, small spare parts, and commercial shipments.
Do you support WooCommerce courier services into Zimbabwe?
Yes. We can support WooCommerce sellers that need courier delivery into Zimbabwe for online orders, parcels, fashion items, electronics, accessories, cosmetics, samples, documents, and small commercial shipments.
Can Shopify or other online stores use this service too?
Yes. The same courier support can apply to WooCommerce, Shopify, marketplace sellers, custom online stores, social commerce sellers, and small businesses serving customers in Zimbabwe.
What information is needed for a courier quote?
Useful details include parcel weight, dimensions, product type, declared value, collection country, collection address, delivery city in Zimbabwe, delivery address, invoice value, and whether the item is personal, commercial, sample, gift, or retail stock.
Do courier parcels into Zimbabwe need customs clearance?
Yes. Imported parcels may require customs clearance, product descriptions, invoices, declared values, and payment of duties or taxes depending on the product type, value, and import rules.
Can courier deliveries be tracked?
Tracking may be available depending on the courier service, route, and delivery method used. If tracking is available, tracking details can be shared after dispatch. Track a shipment.
Can you support bulk e-commerce shipments?
Yes. Bulk online store orders can be consolidated as parcels, cartons, pallets, or small freight shipments depending on order volume, weight, cargo type, and delivery plan.
Can you support returns from Zimbabwe?
Yes. Returns and reverse logistics may be supported depending on product type, customer location, courier availability, customs requirements, and return destination.
Cargo & products
Cargo types across every sector we serve, from farm produce to project equipment.8 questions
What types of cargo can you support?
We can support agricultural products, mining cargo, construction materials, industrial goods, chemicals, fertilizers, healthcare products, pharmaceuticals, cold-chain cargo, technology equipment, retail goods, vehicles, machinery, containers, and project cargo.
Do you support agricultural cargo?
Yes. Agricultural cargo may include maize, tobacco, cotton, soya beans, wheat, horticultural produce, livestock-related products, fresh produce, fertilizer, seed, chemicals, irrigation equipment, farm machinery, animal feed, and packaged farm products. Agriculture solutions.
Do you support mining cargo?
Yes. Mining cargo may include ore, coal, chrome, lithium, aggregates, mining machinery, excavators, loaders, bulldozers, drilling rigs, crushers, generators, spares, consumables, containers, and oversized mining equipment. Mining solutions.
Do you support construction cargo?
Yes. Construction cargo may include sand, gravel, cement, bricks, steel, pipes, timber, scaffolding, formwork, precast items, machinery, containers, road construction materials, and project cargo. Construction solutions.
Do you support healthcare and pharmaceutical cargo?
Yes. Healthcare cargo may include medicines, vaccines, diagnostics, laboratory supplies, medical devices, PPE, hospital equipment, surgical consumables, pharmaceutical stock, and cold-chain health products. Healthcare & pharma solutions.
Do you support cold-chain products?
Yes. Cold-chain cargo may include vaccines, medicines, diagnostics, dairy products, meat, poultry, seafood, frozen foods, fresh produce, flowers, chilled beverages, nutrition products, and other temperature-sensitive goods. Cold chain solutions.
Do you support technology cargo?
Yes. Technology cargo may include laptops, servers, networking equipment, data centre racks, routers, switches, UPS units, batteries, screens, CCTV equipment, access control systems, POS systems, electronics, and ICT project cargo. Technology solutions.
Do you support government and public-sector cargo?
Yes. Government and public-sector cargo may include school furniture, medical supplies, ICT equipment, office furniture, public works materials, water and sanitation supplies, pipes, tanks, vehicles, machinery, containers, and emergency response supplies. Government & public sector solutions.
Trailers & vehicles
Matching the trailer to the cargo, packaging, route, and handling requirements.7 questions
Which trailer types are commonly used?
Common options include flatbed trailers, sliding curtain trailers, enclosed trailers, refrigerated trailers, freezer trailers, tipper trailers, side tipper trailers, lowbed trailers, container or skeletal trailers, car carriers, timber trailers, and small distribution trucks.
What trailer is best for palletised cargo?
Sliding curtain trailers or enclosed trailers are often suitable for palletised cargo because they offer protected movement and efficient loading or unloading.
What trailer is best for bulk materials?
Tipper trailers or side tipper trailers are commonly used for loose bulk cargo such as sand, gravel, aggregates, ore, coal, chrome, soil, rubble, and other bulk materials.
What trailer is best for heavy machinery?
Lowbed trailers are commonly used for heavy or oversized machinery such as excavators, bulldozers, loaders, graders, rollers, crushers, drilling rigs, transformers, generators, and abnormal cargo.
What trailer is best for refrigerated goods?
Refrigerated trailers, freezer trailers, or reefer containers may be used depending on whether the cargo needs chilled, frozen, or temperature-controlled movement.
What trailer is best for high-value or sensitive cargo?
Enclosed or box trailers are suitable for cargo that needs protection from weather, dust, visibility, or handling damage. This can include healthcare products, technology equipment, documents, fashion stock, and sensitive project cargo.
What trailer is best for containerised cargo?
Container or skeletal trailers are commonly used for cargo packed into shipping containers, including imports, exports, port-linked cargo, and regional container movement.
Routes & corridors
Local Zimbabwe routes and the regional corridors linking Southern Africa's ports and markets.7 questions
Which routes do you commonly support?
Common routes include Beitbridge to South Africa (Johannesburg and Durban), the Beira Corridor through Forbes, the North–South Corridor through Chirundu, Plumtree to Botswana, Nyamapanda to Tete and Malawi, and Zimbabwe local routes. See our footprint.
Do you support the North–South Corridor?
Yes. The North–South Corridor is important for cargo movement between South Africa, Zimbabwe, Zambia, and the Copperbelt. It can support mining, agriculture, manufacturing, construction, healthcare, technology, automotive, and general freight movement.
Do you support the Beira Corridor?
Yes. The Beira Corridor supports cargo movement between Zimbabwe and the Port of Beira in Mozambique. It is useful for imports, exports, containers, agricultural cargo, mining cargo, chemicals, fertilizers, healthcare cargo, and project cargo.
Do you support the Plumtree route to Botswana?
Yes. Plumtree to Botswana runs from Bulawayo to Francistown and Gaborone through the Plumtree border. It supports timber, processed goods, and regional trade with Botswana.
Do you support the Nyamapanda route to Tete and Malawi?
Yes. Nyamapanda to Tete and Malawi runs from Harare to Tete and Blantyre through the Nyamapanda border. It supports regional trade with Mozambique’s Tete province and Malawi, including humanitarian cargo.
Do you support local Zimbabwe routes?
Yes. Local routes can support movement between farms, mines, factories, warehouses, cold stores, ports of entry, retail points, hospitals, schools, government facilities, project sites, and customer delivery points.
Do you support last-mile delivery?
Yes. Depending on cargo type and route, we can support final movement to farms, mines, warehouses, shops, clinics, schools, district hubs, project sites, offices, and customer addresses.
Cross-border & documentation
The paperwork and permits that keep regional cargo moving without delays.5 questions
Do you support cross-border logistics?
Yes. We can support cross-border cargo movement between Zimbabwe and regional markets such as South Africa, Mozambique, Zambia, Botswana, Malawi, and other SADC countries depending on route and cargo requirements.
What documents are needed for cross-border cargo?
Documents may include commercial invoices, packing lists, permits, customs documents, product certificates, safety data sheets, import or export approvals, and other documents depending on cargo type and destination.
Do hazardous or regulated goods need special documents?
Yes. Chemicals, fertilizers, pharmaceuticals, medical products, temperature-sensitive goods, and some industrial cargo may require safety data sheets, permits, product certificates, handling instructions, or regulatory documentation. Chemicals & fertilizers solutions.
Do oversized loads need permits?
Yes. Oversized, abnormal, or heavy cargo may require route checks, permits, escorts, loading plans, site access checks, and special delivery coordination.
Can you support imports and exports?
Yes. We can support inbound cargo, outbound cargo, port-linked movement, border movement, containerised cargo, and regional distribution depending on cargo type and route requirements.
Cold chain & sensitive cargo
Moving cargo that needs cold, controlled, or careful handling end to end.5 questions
Can you move vaccines and medicines?
Yes. Vaccines, medicines, diagnostics, and other temperature-sensitive healthcare products may require refrigerated transport, validated packaging, temperature monitoring, and careful delivery planning. Cold chain solutions.
Can you move fresh produce?
Yes. Fresh produce such as fruit, vegetables, flowers, dairy products, meat, poultry, and seafood may require chilled or refrigerated movement depending on cargo requirements.
Can you move frozen cargo?
Yes. Frozen foods, frozen meat, frozen seafood, poultry, and other frozen products may require freezer trailers or reefer containers to maintain frozen conditions during movement.
Can you move fragile cargo?
Yes. Fragile cargo can be moved using suitable packaging, enclosed vehicles, cargo securing, route planning, and controlled handling procedures.
Can you move high-value cargo?
Yes. High-value cargo may require enclosed movement, security planning, tracking, insurance coordination, careful documentation, and controlled delivery procedures.
Planning & quotations
What to share, how we choose the trailer, and how early to plan.7 questions
What information is needed for a quotation?
Useful information includes cargo type, weight, dimensions, quantity, packaging type, loading point, delivery point, route, delivery timeline, loading method, unloading method, and any special handling requirements. Request a quote.
How do you choose the right trailer?
The right trailer depends on cargo type, weight, dimensions, packaging, route, loading method, unloading method, temperature needs, site access, security needs, and delivery timeline.
How early should transport be planned?
Transport should be planned as early as possible, especially for cross-border cargo, cold-chain cargo, hazardous cargo, oversized loads, project cargo, or time-sensitive deliveries.
Do you support urgent deliveries?
Urgent deliveries may be supported depending on cargo type, route, vehicle availability, documentation, border requirements, and site access.
Do you support project cargo?
Yes. Project cargo may include renewable energy equipment, construction materials, mining machinery, telecom equipment, government cargo, generators, transformers, containers, and oversized components.
Do you support warehouse-to-site deliveries?
Yes. Cargo can move from warehouses, depots, suppliers, factories, cold stores, ports, border points, and distribution centres to project sites, customers, farms, mines, hospitals, schools, retail points, and public institutions.
Do you support return cargo or reverse logistics?
Yes. Return cargo may include empty containers, reusable packaging, returned stock, project equipment, pallets, machinery, vehicles, and equipment relocation.
Enquiries
How to enquire and the advice we can offer on routes and trailers.5 questions
How do I make an enquiry?
Send the cargo type, quantity, weight, dimensions, loading point, delivery point, required date, packaging type, loading and unloading method, documentation status, and any special cargo requirements. Contact us.
Can you advise on the best route?
Yes. Route options can be considered based on cargo type, origin, destination, delivery timeline, border requirements, port access, site conditions, and corridor suitability.
Can you advise on the best trailer type?
Yes. Based on the cargo details, we can help identify whether the load may require a flatbed, sliding curtain, enclosed trailer, refrigerated trailer, tipper, side tipper, lowbed, container trailer, car carrier, timber trailer, or another suitable option.
Can I send photos of the cargo?
Yes. Photos can help assess cargo type, packaging, dimensions, loading method, and trailer suitability.
Can I request support for multiple sectors?
Yes. Some shipments overlap sectors. For example, cold-chain cargo may also be healthcare cargo, agriculture cargo may also require refrigerated transport, and technology cargo may also support government or public-sector projects.
Need help planning a shipment?
Send us your cargo details, loading point, delivery point, weight, dimensions, and required timeline so we can advise on the suitable route and transport option.